Frequently Asked Questions
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We do not post out tickets. See faqs for more info.
TICKETS
What ID do I need? »
The venue has the final say over the sort of ID you need to bring with you.
We recommend you make sure you have ID with you when attending any WeGotTickets event. Any official ID, either with a photo or signature, should be fine. If the venue needs you to bring anything unusual we’ll specify it in your confirmation email.
You will also need proof of age or concessionary status, if applicable.
- What if I can't go?
- What if the event is cancelled?
- How much are your booking fees?
- My tickets haven't arrived...
- I didn't receive my ticket email.
- I think I just bought tickets, but I'm not sure if my order has gone through
- Can I transfer my tickets to someone else?
- Concessions
- How can I pay for my tickets?
- What payment methods can I use?
REALLOCATION
- What is the reallocation facility?
- How can I change the name on (reallocate) my ticket(s)?
- Why can't I reallocate tickets?
- I have reallocated my tickets to someone else but I'm not sure if it worked properly.
- What does 'Limited reallocation' mean?
- What does 'No reallocation' mean?
WEBSITE
- Help! I can't log into my account.
- My tickets are not showing up in my account.
- Cookies/accessibility
- Every time I add tickets to my basket, I get a "Basket empty" message.